Frequently Asked Questions
Here are some frequently asked questions you might have while make your wedding invitation purchase. If you have a question that is unanswered here, feel free to contact us at 1-800-660-0693 between 9 am and 7 pm pacific time or email us at firstname.lastname@example.org.
How do I order my invitations online?
Ordering invitations online has been made very simple by us and our wedding invitation shops. Simply go to the invitation you are wanting to purchase and select all items such as printed outer envelopes, response cards etc. While placing your order, you are directed to each screen that will give you text and font choices. You can also personalize your own invitations by erasing text already there and typing in your own. You will also have a print preview of what your invitation will kind of look like. Keep in mind this is only an animated image of your what your invitation will look like and does not represent exactly what you will see on your invitations when you receive them.
Can I order a sample of my invitation before I purchase all the invitations?
Absolutely! Single samples of all our invitations can be ordered for free and some for a small fee. Disney invitation samples can only be shipped within the USA.
How long till my order is processed?
We try to get orders processed as quickly as we can. Since all orders are submitted to our invitation print shops, they try to get all orders shipped within 4-5 business days. Although this is the standard time, please keep in mind that during holiday seasons orders might take a couple days additional to process.
What are your shipping rates and what restrictions do you have?
Ship rates are based on the weight and quantity of the items selected. You will be given your ship times and rates towards the end of your purchase. We ship worldwide and additional rates do apply. Since Disney is a separate company from Carlson Craft, we unfortunately cannot ship Disney items or invitations outside of the USA.
Is my credit card information secrure?
It certainly is. Our invitation shops are encrypted with a secure system so all your personal information and credit card data remains stored in a secure place.
Can any items be returned or exchanged?
Printed invitations or personalized accessories cannot be returned under any circumstances. All other items can be returned if prior authorization has been confirmed ahead of time. We strongly advice before placing your order to make sure all correct information has been placed on our sites. Corrections can be made, but may delay production time. To ensure that you will be equally satisfied with your invitation purchase, we strongly recommend you request a proof before we print your invites. This does delay production time by a couple of days, but is highly recommended if you want to make sure you are completely satisfied with your wedding stationery.
Ever After Wedding Invitations
Wedding Invitations and Stationery
Call us toll free at 1-800-660-0693